Terms & Conditions

Terms & Conditions

Please note that access to and the use of this Website is subject to the following terms and conditions. By using this website Users are agreeing to be bound by such terms and conditions. Users returning to this website are advised to check these terms and conditions as Burbage Realty Partners Ltd reserves the right to change them from time to time without notice.

Copyright

© 2018 Burbage Realty Partners Ltd. The copyright in all material stored displayed and accessible on this Website is owned either by Burbage Realty Partners Ltd or duly licensed from third parties and protected by copyright laws. All such rights are reserved.

Users of this Website may copy any material from this Website for the purpose of communicating details about Burbage Realty Partners Ltd and its business activities but for no other purpose and shall not republish, store or reproduce any such material for the benefit of any third party or its business activities, including without limitation (a) use for advertising, brochures, editorial publications and (b) incorporating into or storing in any other Website or in any electronic retrieval system, without the prior written consent of Burbage Realty Partners Ltd. Except as expressly provided, nothing in this Website shall be construed as conferring any licence or right under any copyright of Burbage Realty Partners Ltd.

Trademarks

The Burbage Realty logo and "Burbage Realty Partners Ltd" are registered trademarks of Burbage Realty Limited and Burbage Realty Partners Ltd. Nothing in this Website shall be construed as conferring by implication or otherwise any licence or right to use any trade mark of Burbage Realty Partners Ltd.

All other product or company names and devices, logos, icons, graphics or designs referred to on the pages of this Website are the trademarks of their respective owners and are exhibited only in such a manner as is intended to be for the benefit of such trade mark owners and Burbage Realty Partners Ltd intends no infringement of such trademarks.

Liability

Burbage Realty Partners Ltd shall not be liable for any costs, losses, expenses or damages whether direct or indirect, special, incidental or consequential damages (including loss of profits, business revenue or goodwill) arising from the use or access of or inability to use or access, interruption or availability of this Website (including any third party linked Website) its operation or transmission, computer viruses, loss of data, reliance on material contained on this Website (including any third party linked Website) or otherwise in respect of its use.

In addition, Burbage Realty Partners Ltd shall not be liable for any third party content submitted or accessed from this website (including material submitted by users) and accordingly, any opinions, advice, statements, services, offers or other information submitted by users , are those of the respective authors and any reference on this website to any persons, products, websites or services does not constitute or imply their endorsement or recommendation by Burbage Realty Partners Ltd, its employees, agents or sub-contractors.

Disclaimer of Warranties

This Website is provided on an "as is" and "as available" basis and Burbage Realty Partners Ltd makes no representations or warranties generally about the information included on this Website or any linked third party Websites. All reasonable efforts have been made to ensure that descriptions, dimensions, references to condition, necessary permissions for use, occupation and other details given are accurate, however there may be inadvertent inaccuracies, omissions or errors and it is recommended that Users satisfy themselves by inspection or otherwise as to their correctness. Any decisions based on the information contained on this Website (including any linked third party Websites) are the sole responsibility of the user. Burbage Realty Partners Ltd reserves the right to make modifications to the material on this Website without prior notice.

Use

Users agree to use this website only for lawful purposes and are prohibited from posting on this website any unlawful, harmful, abusive, threatening, harassing or defamatory material of any kind.

Security of Personal Data

Burbage Realty Partners Ltd will use reasonable endeavours to keep secure all information which Users input on this Website (including any linked third party Websites) although it cannot fully guarantee such security as the Internet is not a secure medium of communication. Burbage Realty Partners Ltd is not, and will not be, responsible for any damages the User may suffer as a result of the loss of confidentiality of any such information.

Governing Laws

The terms and conditions of use of this Website shall be governed by and construed in accordance with the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute relating to these terms and conditions or the use of this Website.

Burbage Realty Partners Ltd ("Burbage Realty Partners Ltd") - Complaint Handling Procedure

In the event of a complaint being made Burbage Realty Partners Ltd will adopt the following procedures:

  1. James Harrison, Managing Director, will deal with the complaint. Contact should be made through any of the following: Email: james.harrison@burbagerealty.com. Address: Conduit House, 65 St Giles Street, Northampton NN1 1J. Tel: 01604 232555
  2. If the initial complaint was verbal it should be followed up in writing to Burbage Realty Partners Ltd.
  3. A written complaint will be responded to by James Harrison in writing within fourteen days with his understanding of the complaint. The complainant will be invited to make further comments.
  4. Within twenty-eight days of receipt of the complainant's written complaint or its further comments whichever is later, James Harrison will write to the complainant with the outcome of his investigation into the complaint and will inform the complainant what actions will be taken.
  5. If the complaint is made by a Consumer and the complainant remains dissatisfied with any aspect of the internal handling of the complaint, then application may be made to the Ombudsman Services:

    Property detailed below:
    Ombudsman Service: Property
    PO Box 1021
    Warrington
    WA4 9FE

    T: 0330 440 1634 or 01925 530270
    F: 0330 440 1635 or 01925 530271

    E: enquiries@os-property.org
    W: www.os-property.org

  6. If the complainant is a Business and is dissatisfied with any aspect of the handling of the complaint then the complainant can refer the complaint to the Arbitration Procedure for Surveying Disputes if it falls within the scope of the Scheme. Details of the scheme operated by the Chartered Institute of Arbitrators may be obtained from:

    Arbitration Procedure for Surveying Disputes
    IDRS Limited
    70 Fleet Street
    London
    EC4Y 1EU

    T: 020 7520 3800
    F: 0845 1308 117

    E: info@idrs.ltd.uk
    W: www.idrs.ltd.uk

  7. If the complainant remains unhappy about the way in which the complaint is being handled the complainant should contact the RICS Regulation team:

    RICS Regulation
    Surveyor Court
    Westwood Way
    Coventry
    CV4 8JE

    T: 020 7695 1670
    E: regulation@rics.org

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